We want to give you a fantastic service and for you to be really happy with us. But if you’ve sent or received a Tipple Tails product and you’re not over the moon about the experience, please pop us an email straight away. Our contact email address is firstname.lastname@example.org We’ll do our very best to get back to you within 24 hours, and we’ll do everything we can to put things right for you.
Please be aware that all our cakes contain nuts. We cannot therefore accept any responsibility in respect of the presence of nuts or traces of nuts in our goods.
The description and the price of any goods you order will be as shown on our website at the time you place your order. Every effort is made to ensure that all prices and descriptions shown on our website are accurate at the time you place your order, and will only be subject to any unintended spelling errors.
Prices are liable to change at any time, but changes will not affect orders that have been confirmed.
We take payment when you place your order, rather than at the time of dispatch. This is to help avoid anything that might delay your delivery. We’re not able to accept an order until it has been checked and approved, and if there is a problem we’ll be in touch within three working days. We may run special offers from time to time and these are to be used independently, and cannot be grouped together.
If we receive your order before Mid-day (UK Standard Time) we’ll pop it in the post the same day. If we get your order after Mid-day, we’ll send it out the next working day. If for any reason we’re not able to do this we’ll get in touch with you by email to offer you a different product, a later delivery date, or, if you’d prefer: a refund. And just so you know, we don’t send out any items at the weekend.
Returns are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact us immediately. Depending on the condition we will offer to re-send the items or exchange them. As our cakes are perishable goods we do not offer refunds in any other circumstances.
Our deliveries are generally handled by Royal Mail. Unfortunately we’re not able to take responsibility for any delays on their part. But if we hear of any problems, we’ll do our best to let you know as soon as we can. Royal Mail categorises a parcel as ‘lost’ if it still hasn’t been delivered after 15 working days. If your parcel has still not arrived after this time, we’ll happily offer you a refund or send your parcel out again, whichever you prefer.
We deliver anywhere in mainland UK. Delivery outside mainland UK may be possible by special arrangement but an additional delivery charge will be payable. If you require delivery outside mainland UK, please get in touch on 0114 232 2154 or email us at email@example.com so that we can chat this through with you and help you place the order.
A note about Import Duty
If you wish to order goods from us for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before getting in touch.
Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not accept liability for any breach by you of any such laws.
We’re not able to accept responsibility for return postage costs or items lost or damaged in transit to us or any other circumstances beyond our control, except at our discretion.
We reserve the right not to send a message that may contain offensive and/or inappropriate content.
From time to time we may have to change these terms and conditions without prior notice.
Just in case you need to know, the full name of our company is Wadsley Hall Farm Kitchen Limited. We are registered in England & Wales under registration number 8152429. Our registered office address is 23 Crossfield Crescent, Fulford, York, England, YO19 4QJ and you can contact us by email at firstname.lastname@example.org.
Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. All these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use. You must not reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose.
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website to transmit or send unsolicited commercial communications.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). Trademarks WADSLEY HALL FARM KITCHEN LTD and TIPPLE TAILS and our logos are trademarks belonging to us. We give no permission for the use of these trademarks, and such use may constitute an infringement of our rights. Any other registered and unregistered trademarks or service marks on our website are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Exclusion of third party rights
Law and jurisdiction